frequently
asked questions

General Questions
DISKUSS is a mobile app that connects you instantly with a licensed therapist, counsellor and/or life coach whenever and wherever you need. We have a range of audio, video or chat packages available for you to choose from. Our motto is to make expert consultation and advice, available and affordable for all with just one click. Our services are available 24/7. We, at DISKUSS, ensure that there will always be a therapist available for you.
All our services are available 24/7. You can book an appointment for an audio or video consultation instantly, or avail the chat therapy package without any waiting time whenever and wherever you need. There will always be a therapist available for you.
Counselling or therapy is recommended when any type of issue or habit starts interfering or affecting your daily life and function. In the cases of long lasting sadness or irritability, mood swings, excessive fear, worry or anxiety, changes in eating and sleeping patterns, social withdrawal, and inability to control yourself are some of the starting signs that you might need counselling. Counselling can help you understand what you’re feeling, why you might be feeling it, and how to cope up with it.
Of course! When you open the DISKUSS app, you will get a complete list of Mental Health professionals on our panel. All the professionals on our panel are fully trained and licensed and you can access their qualifications and specializations by clicking on their profile. You can choose the professional who you think you will relate with the most.
All the Mental Health Professionals on our panel are carefully selected so as to provide the user with specialists in each field of Mental Health. Apart from their degree in the field, they have undertaken various certificate courses in the field they are specializing in to enhance their expertise in that particular area. Apart from their educational qualifications, all the details of their specialization are also listed in their profiles. This will help you to choose the professional who is best suited to your issue.
DISKUSS aims to eliminate the hassle of going to clinics and waiting in long queues. We, at DISKUSS believe that online counselling is one of the most comfortable and effective way to overcome your emotional and mental health issues. It helps you connect with your therapist based on your convenience, comfort and needs and you can even do so by being completely anonymous.
Chat therapy is having a counsellor or therapist with you all the time. Whenever you are upset, stressed or want to discuss anything, all you need to do is select the chat package best suited for you and send a message to your therapist and you will get a prompt response. You can exchange unlimited messages with your therapist within the duration of the chat package. The therapists will be fully dedicated to talking to you and addressing your concerns and there will be no waiting time.
We at DISKUSS will always ensure that you feel safe. In order for your safety, we have the best of the software and technology so that your details remain completely private. In case you don’t want to disclose your identity to your therapist, you can choose your display name to be anything you want. Our in built technology even ensures that your email id and phone number are not displayed to the therapist and you will remain completely anonymous.
You are at a full liberty to chat with all the therapists without any restrictions within the duration of the chat package selected by you. However, it is important to note that each therapist has their own unique way of handling their clients, thus talking to multiple therapists at the same time may confuse you. Therefore our suggestion would be to initiate discussions with all the therapists and then finalize a therapist you want to discuss your issues with in detail. It is advisable to not compare the different methods of different therapists.
Yes. Based on the chat package selected by you, you will be able to connect with any or all of the therapists anytime you feel like within the duration of your package. We have a team of therapists dedicated only to chat therapy so as to provide you with a therapist whenever you need. Each chat therapist at DISKUSS is normally online for 8 hours in a day so you will get instant response. In case your preferred therapist is offline, there will be other therapists available.
With every video consultation, you will get a free chat package with the same therapist. The validity of the chat package will be 24 hours and you can exchange unlimited messages with your therapist. This allows you to be in close touch with your therapist.
No problem can be measured objectively in terms of “good” or “bad”. What matters to us at DISKUSS is how you feel about it. If you feel bad about something, then that needs to be discussed with a therapist.